Privacy and Security

How We Protect Your Privacy

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.

What Personal Information We Collect

We collect personal information that you choose to provide voluntarily when using our web sites. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Following a stay in our hotel, your hotel stay information is collected and stored by our hotel locally, and may subsequently be transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits

Some of our promotional offers have a “Tell A Friend” feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.

Where Do We Collect Your Personal Information?

When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.

When you join the Arabian Dreams Deluxe Hotel Apartments Email List, we request your email address in order to send you email on the latest offers, advanced notice of events, and more.

To deliver this information to you, we may use a third-party email marketing service that helps us conduct targeted permission-based email campaigns. When registering for our email program, this service company may collect and store personal information you provide on our behalf and have agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than Arabian Dreams Deluxe Hotel Apartments. If you are no longer interested in receiving Email communications, instructions for removal from the list are included in every email we send you.

How We Use Your Personal Information

Information we collect on our web sites may be used to enhance your experience in the following ways:

• Confirm your hotel reservations

• Request your evaluation of a hotel stay via a satisfaction survey

• Send you emails that relate to a hotel stay

• Bill your credit card for Advance Purchase Reservations and Advance Deposits

• Respond to your customer-service inquiries or requests

• Communicate special offers and featured items to you, if you choose to receive such notices

• Customize your experience on our web sites

Contests

From time-to-time, we may request information from you through contests. Participation in these contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information gathered from contests will be used to notify the winners and award prizes. Demographic information will be used for purposes of monitoring and improving your experience on this site.

We may co-sponsor some contests on our site with other companies. If you enter one of these contests, our co-sponsor may receive the information collected or may collect the information directly. In such cases, we will tell you who is collecting your information, how our co-sponsor may use the information and how you can contact our co-sponsor.

Links to Other Sites

Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

Occasionally when linking to another site, you may still see our site’s logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on our site and are now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

Changes to Arabian Dreams Deluxe Hotel Apartments Privacy Policy

Arabian Dreams Deluxe Hotel Apartments reserves the right to change, modify or amend this policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our Web site for 30 days. Last Updated on 27 April, 2010